Free Airport Transfer: You get what you pay for.

Dear Mr. Anderson,  

We really appreciate that you felt remorseful and asked us what the problem was with our arrival.

Firstly, we had problems with the bus company that you hired to drive us to the hotel. The bus driver was impolite. My wife had a quarrel with him. He did not want to turn air conditioning off. It was warm and stuffy for him, but in the back of the bus passengers were freezing.

Somehow we survived the bus trip, but when we came to the hotel we were surprised, unpleasantly. We discovered that they did not have enough space in the bus for all the luggage. So they had put some of the luggage in a small van that was 2 hours late. It was because the tire went flat. It took the driver an hour and half to find car shop and change it.

We came to the conclusion that you should change the bus company, or not organize transport to the hotel at all. Generally, we had a wonderful time in your hotel afterwards. The room was spacious enough, comfortable and had a great view of the garden. It was just as we expected, and more. The food was without flaws.

All in all, we have a nice memory of your hotel, and we thank you for the free accommodation you have offered us. We will gladly take it, probably this time next year.

Sincerely,

DrMicKey