A Shocking Discovery

Dear Sir or Madam,

I’m writing in response to your letter asking for my opinion and recommendations for your hotel.

Expecting an extraordinary holiday, two of my friends and I happily arrived to the hotel. At first sight we fancied the hotel and everything went according to plan until we entered our room. It was extremely messy, hence we decided to call the reception. After half an hour of waiting, the receptionist finally arrived and apologized spicily. He called the maid to clean the room and left angrily.

After a while, I managed to calm down and started unpacking my suitcase. I needed a shower so I went to the bathroom. I was shocked! Water was leaking all over the place, the toilet was unflushed and used towels were left on the floor. We immediately rang the receptionist who was extremely furious and unpleasant. After seeing red and making me feel like I am the one who should feel guilty, he gave us a key to another room.

As for suggestions for improvement, I would like to emphasise that the staff should be replaced as soon as possible. Hotel staff is supposed to make you feel at home, so I don’t think I understand how this particular receptionist got a job, considering his negative and unpleasant attitude. I consider that I do not need to mention that rooms should as well be cleaned regularly.
In conclusion, this was not quite a good day to start a holiday with. Fortunately, we found another accommodation nearby and settled in there. I am obliged to refuse your offer until some changes are made.

Sincerely,

Milica

Free Airport Transfer: You get what you pay for.

Dear Mr. Anderson,  

We really appreciate that you felt remorseful and asked us what the problem was with our arrival.

Firstly, we had problems with the bus company that you hired to drive us to the hotel. The bus driver was impolite. My wife had a quarrel with him. He did not want to turn air conditioning off. It was warm and stuffy for him, but in the back of the bus passengers were freezing.

Somehow we survived the bus trip, but when we came to the hotel we were surprised, unpleasantly. We discovered that they did not have enough space in the bus for all the luggage. So they had put some of the luggage in a small van that was 2 hours late. It was because the tire went flat. It took the driver an hour and half to find car shop and change it.

We came to the conclusion that you should change the bus company, or not organize transport to the hotel at all. Generally, we had a wonderful time in your hotel afterwards. The room was spacious enough, comfortable and had a great view of the garden. It was just as we expected, and more. The food was without flaws.

All in all, we have a nice memory of your hotel, and we thank you for the free accommodation you have offered us. We will gladly take it, probably this time next year.

Sincerely,

DrMicKey

A Strongly-worded Letter

Hello Everyone,
In this week's series, we feature some disgruntled hotel guests who manage to make their complaints without resorting to rudeness.

Enjoy!